Information and Contact for Your Business
General Shopping
Order Information
Shipping
Returns
Guarantee
Security/Privacy

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Information and Contact for Your Business

Phone Number - 866-574-8604
Fax Number - 914-803-0153
Email - info@professionalbrands.net

Hours of Operation – Monday-Friday 9:00am - 6:00pm EST

About Us - Central Medical / Chiropractic Care of Westchester has a multi-disciplined approach to health care. They are committed to natural health alternatives. They are medical doctors and chiropractors working as a team with extensive experience in the field of nutritional supplementation and alternative medicine.

They are dedicated to educating the health consumer, therefore offering to you this website full of health and nutritional information and ideas to remain healthy. Whether you have recovered from a health issue, or you merely want to prevent one, they have listed what is considered to be the finest quality vitamin supplements available. Central Medical carries the most advanced vitamin and supplements available...products from companies such as Douglas Labs, Tyler, Natura, Jarrow, Natures Plus, Perque, Guna, Barleans, Natures Way, and many more top rated vitamin companies. At Central Medical we only represent the best in the industry.

Additional Information - Dr. Brian Nicoletti has been a practicing Chiropractor for the past 25 years. As such, he believes that personalized preventive care is of the utmost importance in helping people achieve their ultimate health goals. As a team, the on site medical doctors and Dr. Nicoletti, have always believed that a tailored approach to the specific need of the individual is vital to a more holistic and accurate diagnosis.

General Shopping

Searching Your Store
(1) Use our search box to find a specific product by product number or product name
(2) Use Shop By Brand , Shop By Category, Shop By Health Concern on Home Page
(3) We have broken shopping further on the left side of the Home Page and also on the bottom of the Home Page in the first 2 columns TOP BRANDS and POPULAR SEARCHES

If you still have trouble finding a product please e-mail us at info@professionalbrands.net or call our Customer Care Service at 1-866-574-8604.

Product Availability - Orders ship in 1-3 business days after the day the order is placed. Although we stock are top sellers we do order on a daily basis to provide freshness and long expiration dates on the products you receive from Central Medical. These can take up to 1-3 days for us to receive. We then promptly ship your order out when it is complete.

If a product is out of stock and on backorder the remaining items if any in your order will ship and the backorder item will ship when comes to our location with free shipping. If the backordered product is still out of stock after 30 days we will credit your account. You may contact us to cancel a backordered item at any time and receive an immediate refund. After receiving a shipment, please check all contents against the packing slip before discarding box and packing material.

Product Information - We provide extensive product information on our website. We use Natural Standard. Natural Standard was founded by clinicians and researchers to provide high quality, evidence-based information about complementary and alternative therapies. This international multidisciplinary collaboration now includes contributors from more than 100 eminent academic institutions. http://www.naturalstandard.com/

Order Information

Placing Order Options - Online Ordering is as simple as 1 2 3…

(1) To put an item in your cart select the "order" icon or the "add to cart" icon next to the product you would like. If you want to change the quantities you can do so from the product information page, or directly through the shopping cart maintenance page.

(2) Simply enter the items you would like to purchase into your shopping cart. When you have completed your shopping click on Check Out and follow the easy to use directions.

(3) To delete an item from your cart, simply click on the "Remove" button below the item name in the shopping cart.

Other ordering choices although not as simple as 1 2 3….

By Phone:
Call us (866) 574-8604 Monday - Friday: 9:00am - 6:00pm EST

By Fax:
You can also fax your order to us by completing your order online as you would if you were using a credit card but before the computer asks for your credit card information print that page. Then fax all information to us at 914-803-0153. Click here http://professionalbrands.net/prfaxfo.html if you would like a printable copy of our order form to fax in order(must send with order credit card information).

By Mail:
Send your order form and payment by US Mail to:
Central Medical / Dr. Brian Nicoletti
955 Yonkers Ave.
Yonkers, N.Y. 10704

Tax Information - New York residents are subject to a sales tax on all personal care products, aromatherapy, pet products, appliances and books.

Payment Methods Available -
Paypal
Credit card: American Express, Visa, MasterCard, Discover.
Debit cards with the MasterCard or Visa logo
Bank Cashier's Check, Certified Check or personal check (all checks by mail only).**
Postal Money Order

Problems with Your Order If for any reason there is a problem with a product or your order, you may return it for a full refund (less shipping and handling). All products must be in a factory sealed container for refund. You are covered by this unconditional money back guarantee for a full 60 days from your date of purchase.

Please e-mail or call our Customer Service Department at info@professionalbrands.net or 866-574-8604 within 60 days of the shipment date to receive authorization and return instructions

Change or Cancel an Order – If you want to make a change, please e-mail info@professionalbrands.net as soon as possible after placing the order and we will do our best to help. Once an order is in the warehouse for processing or has shipped, it cannot be changed or cancelled. If a package is returned after 3 delivery attempts, returned due to an incorrect/ incomplete address, or refused at delivery, you will be refunded for the total amount of the order less $5.95 for handling and shipping charges and less a re-stocking fee of 10% of the total order amount.

Additional information - We will be expanding our selection to include a vast amount of vitamin supplements that are distributed by Doctors and Health Care Professionals. If there are products that you want to special request please e-mail us at info@professionalbrands.net . Please include product and company and if possible UPC on product (which is the 12 digit associated with that particular product listed on the bottle…not all products will have 12 digit UPC number then just submit name of product and company).

Shipping

Free Shipping – Our FREE SHIPPING in the 48 contiguous United States will be generally USPS Priority Mail or USPS First Class Mail from the US Postal Service. Packages over 3lbs will generally ship UPS Ground. If an order is shipped to you at no charge and is undeliverable, unclaimed or refused, your credit card will be charged a $5.95 shipping fee.

Military Addresses: If you are stationed at a military address overseas, your order will be sent via USPS Priority Mail. USPS Priority Mail to overseas military addresses usually arrives within 7-18 business days; however, it is not guaranteed and it cannot be tracked. Your shipping charges will be charged a flat rate of $5.95 per order regardless of how many products in the order. You will receive an e-mail when your order is shipped. The US Postal Service does not offer package tracking for military addresses.

Shipping Methods Available - Priority Mail, USPS First Class and UPS

Shipping Times - Orders ship within 1-3 business days. We ship Monday through Friday, excluding US Government holidays. If your address cannot be verified by our address verification system, your order may be delayed while we contact you to confirm the address.

Shipping Rates

UPS Standard Shipping is FREE SHIPPING within the *Continental U.S.

• Alaska, Hawaii, Puerto Rico and Virgin Islands ship USPS Priority Mail for $5.95
• FPO, APO and all military bases ship USPS Priority Mail for $5.95

UPS 3 Day Select $16.95

• 3 business days after the day package leaves our shipping facility
• $16.95 per order regardless of how many products in the order

UPS 2nd Day Air $24.95

• 2 business days after the day package leaves our shipping facility
• $24.95 per order regardless of how many products in the order

International Customers – N/A

Track Your Order – A confirmation of your online order will be e-mailed shortly after your order is placed. After the orders ships a second e-mail will be sent with a tracking number with instructions on how to track your package. If you do not receive an email confirmation please call our Customer Care Center at 1-866-574-8604 or send an e-mail to info@professionalbrands.net.

Additional information - If your delivery address is a United States P.O. Box, your order will be sent via USPS Priority Mail. YOU MUST SELECT USPS PRIORITY MAIL. USPS Priority Mail usually arrives within 1-3 business days. UPS cannot deliver to P.O. Boxes

Shipping for orders under the weight of 3lbs will be shipped by USPS Priority Mail with Delivery Confirmation or First Class Mail with Delivery Confirmation. In certain cases orders under the weight of 3lbs might ship UPS Ground Service. We will choose the lowest cost carrier for your order at our discretion at the time the order is ready to be shipped. USPS Priority Mail and First Class Mail transit time is approximately 1-3 business days from our New York shipping facility. The US Postal Service does not guarantee delivery in 3 business days, sometimes it will take longer. The US Postal Service delivers to all 50 US States, Military addresses, and US Territories. You will be provided with a tracking number by e-mail as soon as your order is shipped from our warehouse.

Standard shipping for orders over the weight of 3lbs will be shipped by UPS Ground Service for most orders weighing over 3lbs. We will choose the lowest cost carrier for your order at our discretion at the time the order is ready to be shipped. UPS Ground service is guaranteed within 1-5 business days to all of the 48 contiguous states. Our warehouse is located in New York. UPS Ground delivery time will be dictated by your proximity to our facility. You will be provided with a tracking number by e-mail as soon as your order is shipped from our warehouse.

Returns

Return Policy – 60 DAY RETURN POLICY

Central Medical will accept returned items within 60 days of receipt for a full refund minus any shipping fees incurred. Sorry refrigerated products and special orders are NOT returnable OR refundable. We must receive these products unopened and in new condition, therefore, the label should be reviewed prior to opening a product. In case of a manufacturer’s defect a call tag will be issued to you for product return and full refund will be issued when product is received at Central Medical

If you have any questions please call us toll free at (866) 574-8604 (Monday - Friday 9 AM - 6 PM) or e-mail info@professionalbrands.net within 60 days of the shipment date to receive authorization and return instructions.


Return Instructions:

1. Place items you are returning tightly and securely in a package or box. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.

2. Indicate whether you would like an exchange or a refund.

3. Make a copy of the invoice that came with your original order, highlight the items you are returning, and place the copy of the invoice in the package or box with the products.

4. Use the mailing address label below to address your return shipment.

5. Take the package to your preferred shipping location to have it delivered to us.

Guarantee

Statement - At Central Medical we protect your privacy as if it were our own. Your personal information is safe with Central Medical . We use the information you provide to us to process your order(s), to reply to your questions, provide our newsletter via email and to incorporate your feedback into improvements to our Web site. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes. We will not give, sell, or rent your personal information, including email address, or specific account activity to anyone for any reason without your prior consent.

Security/Privacy

Terms- At Central Medical we protect your privacy as if it were our own. Your personal information is safe with Central Medical . We use the information you provide to us to process your order(s), to reply to your questions, provide our newsletter via email and to incorporate your feedback into improvements to our Web site. We will not give, sell, or rent your personal information, including email address, or specific account activity to anyone for any reason without your prior consent.

We are Verisign secured and verified by Control Scan which further guarantees your privacy and the security of your confidential information. It is important to us that you feel safe and secure when providing your billing information. We use the highest levels of internet security technologies. All confidential information is send via Secured Sockets Layer (SSL) technology to ensure the privacy of your personal information. When you make an online purchase, our advanced security technology encrypts and scrambles your personal data (including your name, delivery and e-mail addresses and credit card number) before it is sent to us, making it virtually impossible for anyone other than Central Medical to read it.

Additional Information Needed -
10 Reasons to Shop With Confidence at Central Medical

(1) Complete product lines and hard-to-find brands

(2) Fast economical shipping, friendly customer service

(3) Dr. Brian Nicoletti opened his practice in 1983 having 26 years of dedication to this patients and the community which adds up to unbeatable value.

(4) Free shipping on all orders in the 48 contiguous United States

(5) Secured online shopping

(6) All orders shipped in 1-3 business days

(7) Same products carried by your healthcare professional

(8) Carrying over 15,000 of the finest vitamin supplements available

(9) 60 Day return policy

(10) No minimum order required, no hidden fees